VIU Nanaimo Campus Looking West

Services We Offer

1. Service Request

To request general maintenance or small improvements (such as hanging pictures or installing shelves), submit a Service Request

*Service requests can also be requested in advance to accommodate event planning.

For urgent/emergency Service Requests, please contact the Facilities Services office at 250.740.6500 or Campus Security at 250.740.6600.

2. Project Request

To engage with Campus Development for proposed departmentally-funded capital upgrades such as renovations, furniture reconfigurations, employee moves or any other proposed changes to VIU's buildings, systems or grounds, please visit Campus Development for further information. 

Project Request is for work beyond the scope of a Service Request with Facilities Services.  A Project Request requires planning and coordination due to its multi-disciplinary nature, and is usually over $2,000. These are capital upgrades such as: renovations, furniture reconfigurations, changes to electrical / mechanical systems, new flooring, fixtures etc.

3. Confidential Shredding Pick-up Request

Complete the Material Handling Form to request pick up of paper to be shredded.

4. Fleet Vehicle Request and Driving at VIU

Complete the online Fleet Vehicle Request Form located under the Fleet Vehicles section, on Guide to Services.

Effective January 1, 2022, all VIU fleet driving permits will be processed by Facilities Services.

VIU Driver's Responsibility Form

5. Heating and Cooling Problem

Report a Heating or Cooling problem in your area. If you have any questions regarding HVAC operations during COVID-19, please review HVAC Safety Operations During COVID-19: Frequently Asked Questions.

6. Janitorial Request

If you have any questions regarding cleaning practices during COVID-19, please review Cleaning Practices During COVID-19:  Frequently Asked Questions.

  1. To report janitorial issues please send concerns to
  2. For additional janitorial requests please complete the Janitorial Request Form. Note: additional services may be charged back to the requesting department.
  3. Additional Bulk Recycling Pick-Up - please submit a Material Handling Form to request pick up.
  4. To order cleaning supplies or personal protective equipment (PPE), please submit a Service Request and include a cost centre.

7. Key / Card Access Request

Employees needing keys and/or card access are required to submit separate online Key / Card Access requests. Please contact your your department secretary for submission of this form.

Key and Access Card Charge backs

Prices subject to change without notice

Staff ID/Access Card (obtain through the Photo ID centre)

No Charge

FOB (new and replacement)


Key cutting first key

No Charge

Lock cylinder change (due to lost keys)


Keying Floor Plans

8. Move and Material Handling Request

Please complete the Material Handling Form. If additional information is required, Facilities Services will contact you. If a computer move is required, please fill out a Service Request.

*Service requests can also be requested in advance to accommodate event planning. 

Material Handling requests are used for:

  • Moving boxes or furniture
  • Supply of any available surplus furniture from storage
  • Pick up shredding/destruction of confidential documents
  • Rental of tent tops for special events
  • Ordering of official letterhead
  • Ordering of exam booklets

9. Sign Request

Please complete the Nanaimo Campus Sign request form or visit Campus Development for more information.

10. Report an Access issue

If you encounter any physical barriers like an out of order elevator, powder door opener, construction blocking a path, etc. please Report an Access Issue.

Other VIU Departmental Request Links

Purchase Order Request